Monthly Archive:: November 2013

22 Nov 2013

Social media doesn’t make you a customer service superstar

I’ve written a number of posts about customer service, many of them about how social media is a great customer service tool. I need to clarify something. Social media does not make a a company with poor
6 Nov 2013

Stop cramming and start talking

Sometimes I feel like a broken record when I talk about topics over and over again.  But this is a topic that I don’t think the majority of organizations have fully internalized yet. Over and over again