Monthly Archive:: August 2011

23 Aug 2011

Social Media Readiness: You Better Be Ready to Be Seen in Curlers

At a recent leadership conference, I was talking with a colleague. We were talking about social media and I had indicated the growth that we’ve seen in the last year and she asked what I would attribute
10 Aug 2011

Put Yourself in Your Customer’s Shoes

I just got back from vacation (hence the sparse postings in the last few weeks) and I wanted to share an experience I had. I was filling up at the Shell gas station in Drumheller, Alberta and