Social Media Etiquette

Image from Fern R via Flickr

When talking about social media, there are a number of avenues to take.  One that has been on my mind lately is social media etiquette.

I’ve been reading UnMarketing from Scott Stratten.  There is a section in his book where he talks about social media wrath.  The worse kind of social media wrath is when it is wrapped in the facade of being helpful.

Have you ever had someone post a comment to your blog telling you that you have a spelling error in your post? Have you ever had some correct your one of your tweets in in a public reply?  How did it make you feel?

There have been a few occurrences lately that reminded me of Scott’s words.  In an effort to walk the walk and talk the talk, I won’t single anyone out.

Scott offers advice which we all should follow: praise in public, assist in private.

  • Lindsey

    Mike – I love this post! So simple, yet words everyone forgets to live by. To paraphrase a line from the movie, The Social Network, the words we put online aren't written in pencil, they're written in ink.

    Everyone should read this as a reminder.

  • Keff Jing

    I assume you put the grammar errors in this post as a test, right?

  • James Frey

    Mike — this is so true. Some people are so focused on the words that they forget the message.

  • Louise

    I agree Mike. Sometimes we engage in social media on the fly ('cause we have work to do), and let's face it, we're only human. As such, we make mistakes and we need to forgive ourselves for them. It's not productive to have oversights and oopsies (just, I did just make up a word) pointed out by readers.

  • Louise

    ….like the typo I made in my comment. I meant “YES, I did just make up a word.” See? Humans!

  • Mike McCready

    Thanks Lindsey, some of the best posts are the most to the point and brief.

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  • Anonymous

    First, let me start by pointing out a few fallacies in your argument…. ;) Kidding of course.

    It’s a great point that online manners are just as important as offline.

    Although as a bit of an aside I was thinking the other day how when people get the opportunity for anonymity, manners seem to go right out the window. You only need to read the anonymous garbage that gets posted on news sites or spend a few minutes on Chat Roulette to see my point.

    Does this mean we’d be uncivil and behave without manners if we only knew people wouldn’t call us out on it? Something to ponder.

    Thanks again,

  • Jackbasket04

    Not as a test. He has spelling and grammar mistake in most of his posts. It’s about profesionalism. Check your stuff.

  • Scotty Jackson

    This is great advice!

    It also reminds me of a quote: “If you can’t think of anything nice to say, it might be because you’re an awful person. Don’t be an awful person.”