Monthly Archive:: April 2010

30 Apr 2010

Weekly Video: Technology Empowers Human Connections

We’ve seen many videos talking about social media.  You know the video, with an upbeat backtrack and countless statistics screaming across the video.  These are thought provoking videos, but one thing is missing in all the statistics;
21 Apr 2010

The Ugly Truth About Facebook Pages

There’s countless examples of companies using Facebook pages successfully to engage they customers, create buzz, grow customer base, and more.  But the ugly truth is that Facebook pages can have a down side. If you’ve followed social
18 Apr 2010

The Power of Customer Service

I want to share an experience that I had over the past few weeks that demonstrates the power of customer service.  A few weeks ago I was at Superstore Optical to pick out some new glasses.  I